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〈Articles〉Effect of Hotel Restaurant Cook’s Emotional labor on Job Satisfaction and Customer Orientation ―Focused on Cooks Working at ５-Star Hotel Restaurant in Seoul―
https://kindai.repo.nii.ac.jp/records/21070
https://kindai.repo.nii.ac.jp/records/21070302afb96-6fad-4e1f-b336-56db00d96c83
| 名前 / ファイル | ライセンス | アクション |
|---|---|---|
AN10437975-20200331-0131.pdf (909.6 kB)
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| Item type | ☆紀要論文 / Departmental Bulletin Paper(1) | |||||||
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| 公開日 | 2020-08-07 | |||||||
| タイトル | ||||||||
| タイトル | 〈Articles〉Effect of Hotel Restaurant Cook’s Emotional labor on Job Satisfaction and Customer Orientation ―Focused on Cooks Working at ５-Star Hotel Restaurant in Seoul― | |||||||
| 著者 |
金, 相俊
× 金, 相俊
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| 言語 | ||||||||
| 言語 | eng | |||||||
| キーワード | ||||||||
| 主題 | Emotional labor, Job Satisfaction, Customer Orientation | |||||||
| 資源タイプ | ||||||||
| 資源タイプ識別子 | http://purl.org/coar/resource_type/c_6501 | |||||||
| 資源タイプ | departmental bulletin paper | |||||||
| 著者(英) | ||||||||
| en | ||||||||
| Kim, Sangjun | ||||||||
| 著者 所属 | ||||||||
| 近畿大学経営学部; 准教授 | ||||||||
| 著者所属(翻訳) | ||||||||
| Kindai University | ||||||||
| 版 | ||||||||
| 出版タイプ | NA | |||||||
| 出版タイプResource | http://purl.org/coar/version/c_be7fb7dd8ff6fe43 | |||||||
| 出版者 名前 | ||||||||
| 出版者 | 近畿大学商経学会 | |||||||
| 書誌情報 |
商経学叢 en : Shokei-gakuso: Journal of Business Studies 巻 66, 号 2･3, p. 131-152, 発行日 2020-03-31 |
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| ISSN | ||||||||
| 収録物識別子タイプ | ISSN | |||||||
| 収録物識別子 | 04502825 | |||||||
| 抄録 | ||||||||
| 内容記述タイプ | Abstract | |||||||
| 内容記述 | [Abstract] The current study analyzes effects of hotel restaurant cook’s emotional labor on job satisfaction and customer orientation. The following are the result of the analysis. First, in order to test H１, effect of hotel restaurant cook’s emotional labor on job satisfaction (satisfaction on superior and coworker) was analyzed. As a result, deep acting had statistically significantly positive effect on job satisfaction (satisfaction on superior and coworker), while surface acting did not have statistically significant effect. Second, in order to test H２, effect on hotel restaurant cook’s emotional labor on job satisfaction (satisfaction on compensation and promotion) was analyzed. As a result, both deep and surface acting had statistically significantly positive effect on job satisfaction (satisfaction on compensation and promotion). Third, in order to test H３, effect of hotel restaurant cook’s job satisfaction on customer orientation was analyzed. As a result, satisfaction on superior and coworker had statistically significantly positive effect on customer orientation, while satisfaction on compensation and promotion did not have statistically significant effect. | |||||||
| フォーマット | ||||||||
| 内容記述タイプ | Other | |||||||
| 内容記述 | application/pdf | |||||||
